It is with much sympathy I write to inform you that Samsung, the world's largest smartphone manufacturing company, has officially decided to permanently end its troubled latest flagship (Galaxy Note 7) smartphone, which after much trial to rebuild and replace, still sticks with its exploding destiny, soiling the humble face of its maker, across the globe.
It is well understandable that Samsung is taking such unprecedented decision, considering the fact that all efforts made to ameliorate the situation of the Galaxy Note 7, has proved abortive. As a Yoruba adage says, "A child of dirt, will remain of dirt, no matter how best you clean him/her up, the child will still return to dirt". The Galaxy Note 7 has failed to fulfill its makers' wish, even after their trials to rebuild and replace. It has refused the "call to honor" and has chosen to remain adamant in a path that has led to its "Call To Glory".
An updated note from Samsung stated that, "Samsung is working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. While the investigation is taking place, Samsung is asking all carrier and retail partners here and around the globe to stop sales and exchanges of the Galaxy Note7. Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note7 or a replacement Galaxy Note7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note7".
Elliot Kaye, Chairman, US Consumer Product Safety Commission stated that, "It is the right move for Samsung to suspend the sale and exchange of all Galaxy Note 7s."
Although, still in the mood of sympathy, I believe the foregoing is a lesson to the South Korean company and others in the phone making business, to always take a considerable time to accurately test their before unveiling them at all.
Yeah, the use of Lithium-ion batteries can be dangerous under some conditions and can pose a safety risk, since they, unlike other rechargeable batteries, contain a flammable electrolyte and are kept pressurized, but i presume Samsung that they embarked on flagship of a product that had not been properly tested.
And this is as a result of their unbridled efforts to constantly produce phones every months, amass wealth, and attain recognition as the world's largest Smartphones manufacturing company.
Almost every months, after the flagship of a phone, unveils another, adding 2 or 3 features (...most having the same feel, but different names), and continues in that cycle. Exploring the minds of their devout customers, without a considerable space of time to access and test their products.
They should learn and take a cue from their high-end competitor, Apple Inc. (iPhones maker), who at every two years, after the flagship of a powerful phone, review customers' opinions about the products, advance from the initial flagship, and unveils a more powerful device, satisfying their customers in every possible ways.
As a Yoruba adage says "all day for the thief; one day for the owner"..... This explains that, Samsung had gone by with those attitudes, and now the reality of efficient manufacturing & customer satisfaction is here!
Well, Samsung is certainly not leaving the phone manufacturing business, but its recovery will be snail-like. The company had its biggest one-day decline yesterday in nearly a decade, with analysts estimating the recall could end up costing as much as $17 billion.
Source: NewYorkTimes
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